Best Live Chat Software Tools will be described in this article. Are you looking for the best live chat application for your company? You are in the proper location.
A vital customer communication medium is live chat. It gives your support and sales staff a quick, simple, and affordable solution to handle customer contacts in real-time.
If live chat is not already available on your website, you may be losing out on a ton of leads and sales. But don’t worry, setting it up only takes a moment.
Top 11 Best Live Chat Software Tools For 2023
In this article, you can know about Top 11 Best Live Chat Software Tools For 2023 here are the details below;
You may quickly start interacting with your clients by selecting any of the live chat software packages from this list and installing a live chat widget on your website.
We’ve evaluated and compared each of the top providers in-depth below to assist you in selecting the best software for your company.
Ready? Let’s get going.
The best live chat software tools – summary
For the majority of users, Chaport is the greatest live chat program. Excellent symmetry between features and price. includes knowledge base, chatbot, and live chat.
Excellent live chat software with strong cross-platform features is JivoChat. integrates with third-party applications like Facebook, Instagram, and WhatsApp to let you support clients on many platforms.
The best marketing automation tool with built-in live chat is ActiveCampaign. a great way to automate your lead creation processes.
Given its adaptability and suitability for a range of business sizes and use cases, Chaport is the best live chat program on this list. Chaport is the live conversation solution for the job, whether you’re trying to increase sales, service, or marketing.
With the aid of an intuitive all-in-one messaging interface, our software makes live chat incredibly simple for visitors and your team.
You have the option of using automated chatbots to handle frequent inquiries around-the-clock, or you can choose to respond to your clients and website visitors right away. Your team can handle omnichannel communications more effectively with the Chaport messaging app since all of your messages from live chat, Viber, Facebook, Telegram, and other services can be read in one location.
Chaport can be utilized to increase sales by generating leads, lowering cart abandonment rates, and even enhancing customer loyalty.
Additionally, you can utilize Chaport to share the essential support documentation with clients to assist in resolving problems and inquiries, as well as give them immediate live chat support. To give your website users and clients on-demand service, Chaport even enables you to build a knowledge library.
Chaport provides about everything you could possibly want in a live chat solution, in addition to some practical extras like visitor behavior statistics, lead qualification tools, and other things.
Price: There is a free plan with unlimited talks and up to 2 operators offered by Chaport. Paid subscriptions begin at $19 per month when invoiced annually.
JivoChat is a feature-rich live chat service that is ideal for interacting with prospects and customers across many platforms. You can organize your interactions using JivoChat and make it simple for your team to get in touch with people on Facebook, Instagram, WhatsApp Business, Apple Business Chat, and other social media platforms.
For a smooth user experience, JivoChat’s live chat window seamlessly integrates into the side panel of your website pages. It can be viewed on any device and is available in 20+ languages.
The streamlined JivoChat agent interface also allows your agents to handle all discussions, which makes it incredibly simple to keep current and guarantees that you never miss an opportunity to nurture leads or help your customers.
Additionally, JivoChat offers a helpful automated chatbot assistant that may aid you in user qualification and customer assistance even when your team is not available.
JivoChat offers functionality for live chat and chatbots in addition to CRM, callback and telephonic management, video chat, and other uses. Additionally, JivoChat is incredibly cost-effective and even has a basic plan, which is a fantastic free choice for tiny organizations.
A basic subscription with 5 agents and unlimited chats is offered by JivoChat and is available for free forever. When invoiced annually, the Professional plan starts at $19 per month.
The marketing automation software platform ActiveCampaign has built-in live chat capabilities.
In order to streamline the process of fostering client relationships, providing live chat service, and generating leads, ActiveCampaign blends the effectiveness of automation with live chat.
An intelligent automated chatbot is part of the discussion and chat feature, and it may help you qualify leads and alert your sales staff to potential new prospects.
Additionally, you can use it to conduct live chats with site visitors and potential customers via email, webcam, and Facebook Messenger. This is another Live Chat Software Tools.
The ability to seamlessly integrate live chat conversations with your existing automated workflows is one of the best things about using ActiveCampaign for live chat. This makes life easier for customer service and sales agents and guarantees that your customers will be supported by the most qualified team members.
ActiveCampaign may be used to automate email campaigns, send transactional emails, manage CRM, advertise, and more in addition to live chat and chatbot functionality. Therefore, ActiveCampaign is a solid choice if you’re looking for a full-stack automation tool with live chat functionality.
When invoiced annually, plans start at $29/month for up to 1000 contacts.
A customer care platform called LiveChat includes almost everything you could possibly need to enhance onsite customer communication. The most efficient method to interact with consumers, offer live chat assistance, and nurture leads is with LiveChat, a fully featured chat product. This is another Live Chat Software Tools.
The functionality of LiveChat is its main focus, and it offers a ton of fantastic features like canned responses, message sneak-peeks, and others that will enhance the chat experience for both the consumer and the agent. Additionally, LiveChat offers chat transfers, chat ratings, and file-sharing features that can help your staff remain on top of things and give clients the finest assistance.
LiveChat offers a variety of client engagement and chat widget customization possibilities in addition to chat features, including chat buttons and language support options.
Additionally, LiveChat includes an automatic ChatBot to offer your website users round-the-clock assistance. Because it offers a wide range of reporting tools, LiveChat is also a fantastic solution for agencies. You may create reports for agents, chat, e-commerce, and more.
Plans begin at $20 per month per agent when paid annually.
The well-known CRM and marketing software FreshWorks provides Freshchat as a live chat option. Everything you require to manage your live chat discussions is provided by the service. This is another Live Chat Software Tools.
First of all, the product includes a user-friendly consolidated inbox that your agents can use to manage discussions and video chat via webchat, Facebook, Whatsapp, and iMessage. In order to give clients 24/7 support and relieve the workload on your customer service representatives, Freshchat also enables you to install automated chatbots on a variety of channels.
You may use Freshchat to not only organize and automate your chats but also foresee your site visitors’ requirements and offer proactive support. You can reach out and offer support based on a customer’s actions, such as if they spend a certain length of time on a page or visit a specific product page.
Any sort of business can use Freshchat, which has a variety of cost-effective options and effortlessly connects with other Freshworks products.
For new users, Freshchat provides a limited free plan. Paid plans begin at $12 per agent per month when billed yearly.
Olark is a live chat tool that focuses on facilitating communication between your customers and your sales and support staff. This is another Live Chat Software Tools.
Olark has a variety of special capabilities that can help you enhance your clients’ live chat experience and get more information and value out of your live chats.
You may utilize custom pre-chat forms with Olark to acquire context and important data about your clients before a chat starts, in addition to chatting with them. Additionally, you can use tools like offline messaging and triggered messaging to stay in touch with your clients at the ideal times and all day long.
Advanced analytics and reporting tools are also included with Olark, which can help you learn more from your live chats and gain insight into customer behaviour among other things. Overall, it’s a cost-effective live chat tool that is functional and fully equipped.
Plans begin at $29 per month per seat.
A complete email marketing and CRM system with built-in live chat features is Sendinblue. Want to design a customized chat widget? To communicate with your clients and offer live chat support, you may create and implement customized live chat widgets using Sendinblue. This is another Live Chat Software Tools.
The way that Sendinblue integrates with the other tools in its stack makes it a perfect choice for conversation. To make sure that the appropriate team members are handling live chat discussions promptly and effectively, you can set up automated procedures.
Sendinblue can be utilized to manage live chat, email marketing, SMS marketing, CRM, automation, and more. Sendinblue is a terrific option if you’re looking for an all-in-one solution with live chat built in.
A limited free plan is available from SendinBlue. Paid plans begin at $25 per month.
Sales, marketing, and support teams can use Intercom as a full-featured platform for client communication. You can communicate with your customers and provide support whenever and wherever they need it thanks to the built-in live chat software, Business Messenger.
Built-in bots in Intercom’s Business Messenger let users self-serve and answer basic questions without ever interacting with a live person. A single, collaborative inbox will be used by your team to manage all of their communications in the meantime. This is another Live Chat Software Tools.
Proactive messaging enables you to contact clients before they contact you, and the linked CRM archives customer data and gives the context you need to provide personalized support.
A/B testing, smart lead qualifying, role-based permissions, service-level agreement rules, ticketing procedures, and more sophisticated features
Plans begin at $74 per month. There is a free trial period of 14 days.
9. Pure Chat
A straightforward but effective live chat solution is Pure Chat. It lacks the extra bells and whistles seen in full-stack tools, yet it nevertheless performs the essential functions admirably.
Pure Chat’s quick and simple setup is its best feature. To get started, all you require to do is copy the code snippet and paste it onto your website. You can also install a plugin to connect it to WordPress or Squarespace.
Once installed, you can use it to actively start discussions with website visitors or respond to communications. This is another Live Chat Software Tools.
While dedicated iOS and Android mobile apps let you manage conversations on the go, canned responses can help to speed up response times and lessen pressure on your chat operators. The visitor analytics features are top-notch, and the operator dashboard has a fantastic UI that we really loved.
The ability to discover the most promising leads using real-time visitor analytics and contact history, as well as to set up trigger-based chats and notifications to start interactions with qualified prospects, is something we like.
Numerous third-party applications, including as Slack, MailChimp, HubSpot, and Zoho, are integrated with Pure Chat.
Plans start at $39 per month for a maximum of four operators and one website, or $79 per month for a maximum of ten operators and limitless websites. There are additional fees for additional operators.
There is, regrettably, no free plan. However, a 30-day free trial is available to test the PRO plan.
Over 300,000 organizations utilize Tidio, another well-liked live chat software tool. It distinguishes itself with a superb array of pre-made chatbot templates, simple setup, and seamless integrations.
Tidio can be linked to your website using special plugins, making setup simple (no coding required). For each of the popular website-building systems, such as WordPress, Shopify, Squarespace, and Wix, a plugin is available.
Once it is configured, you can alter the widget’s positioning and color to better fit your website. To make it simple for users to interact on any device, it automatically changes to the screen size. This is another Live Chat Software Tools.
Tidio’s collection of 20+ chatbot templates is one of its finest features. They can be used to automatically respond to up to 40% of customer care discussions and to address frequently asked questions (FAQs) about purchases, shipping, and discounts. This might lessen the workload on your operators so they can concentrate on the challenging queries.
With the right timing, action-based chatbot triggers can help you increase sales and engage customers. For instance, Tidio can automatically offer a discount or free shipping to a consumer who is ready to quit their shopping basket.
Tidio can automatically greet a visitor with a unique message if they leave and then return. It may automatically send a pro-active product proposition if they spend a lot of time on a certain product page.
If you can’t find a template that fulfills your needs, you can either modify one already available or create a brand-new chatbot flow using a drag-and-drop visual editor. You may get started without any prior coding experience because everything is quite intuitive.
Tidio also has other qualities we admire, such as its:
To handle discussions across live chat, email, Messenger, and Instagram, use a multichannel inbox.
Advanced statistics that enable you to closely monitor the effectiveness of your operators and monitor your sales growth
You can view in real-time who is visiting your website and which pages they are viewing thanks to live visitor tracking.
A free plan with only the most basic features, three operators, and 100 unique visitors is available from Tidio. Paid plans begin at $19 per month.
Getting the best live chat software: Features to consider
As you can see, there are many excellent live chat service providers available. How do you choose which one to utilize? Here are some crucial elements to bear in mind while you browse around:
The best live chat programs enable you to respond to clients across all the online channels where your company is present by using a single, unified inbox. Typically, this entails your website as well as your accounts on social media and messaging services like Facebook Messenger, Telegram, Viber, etc.
Make sure the supplier you select is functional with every platform you intend to use for communication.
Chatbots & automation
Many live chat apps allow you to utilize chatbots to automate responses to frequent support questions in addition to providing human-to-human support.
It costs less to operate and maintain chatbots. They also operate round-the-clock, allowing you to continue providing assistance after regular business hours. Additionally, they can drastically shorten your reaction times and lessen the workload on your sales and support staff. It goes without expressing that this is a rather crucial aspect that you should search for.
You should pick a live chat software with strong conversation management features if you’re in charge of a company with multiple divisions.
Based on specified rules, the best live chat software products will be able to automatically route interactions to particular users or teams. For instance, your sales team might receive inquiries on sales, whereas your tech support team would receive inquiries about support.
The option to start conversations with your visitors through your live chat app by sending chat invitations is a fantastic feature worth having. This is when you initiate a dialogue with the visitor rather than vice versa.
This is why it might be helpful. Let’s imagine that a visitor has been browsing your website for a while and has become trapped on your pricing page. They appear to be considering a purchase based on their conduct, but they may be holding off because they are still unsure.
It would be advantageous for a sales representative to get in touch with this potential customer to see if they can assist with any queries they may have and persuade them to make the purchase.
As a result, you may send the visitor a message through the live chat app asking if they need any assistance rather than waiting for them to approach you. The gentle reminder provided by on-screen chat notifications that you are available to assist them can be all it takes to turn that visitor into a customer.
All discussions between your company and its customers, including those that take place via live chat, should be documented. Because of this, be sure to pick a live chat application that offers searchable transcripts.
Transcripts that can be searched ensure that every discussion you have with your consumers is organized and accessible. These transcripts will enable your live chat representatives to review earlier talks, saving the consumer from having to repeat themselves.
Additionally, transcripts can be reviewed in the past to assist with compliance and training, gain strategic insight into what consumers require, and verify what a customer is saying in the event of a complaint or disagreement.
Most live chat companies include some type of chat history, however on free accounts, this is typically only available for the previous one to two months. To ensure that your transcripts are kept forever, it is best to opt for an unlimited chat history feature.
Additionally crucial is how the chat widget itself appears. You should look for live chat software that allows you to add your own branding and configure your color scheme to fit your website design if you own a serious business and care about the reputation of your brand.
Insights & analytics
Your live chat tool is more than just a way for customers to contact you. It may be a priceless source of information for your company.
For instance, certain live chat programs track and document user sessions. The user’s live chat communications can then be examined alongside these recordings. By doing this, you may have a better understanding of where users are encountering issues on your website and utilize this information to guide your strategy.
To get in-depth feedback from your visitors, you might be able to use other solutions that let you send surveys over live chat.
You should at the very least anticipate that your live chat tool will include fundamental data on things like chat and agent activity, typical response times, etc.
Multimedia file support
Look for a live chat application that enables multimedia messaging if you want to be able to send messages other than text messages through it. In addition to text messages, some live chat apps also allow you to exchange photos, videos, and audio files.
Integration with your existing teach stack
Integration is arguably the most crucial factor to take into consideration when selecting your live chat software. Selecting one that works with the rest of your tech stack, such as your CMS, CRM, and other marketing tools, is necessary.
Of course, cost is also important. Many of the live chat tools we’ve included here offer totally free plans if you’re looking for free live chat software, which might be a wonderful place to start if you run a small website and have a tight budget.
Free live chat software programs, however, typically only allow for one operator and offer few features.
A premium package with unlimited conversations and operators will undoubtedly be required if you run a business and must handle a lot of consumer inquiries. Depending on your needs, you might anticipate paying anywhere from $10 to $150 per month for a premium package.
FAQ for live chat software
What is software for live chat?
Real-time communication with website visitors and clients is made possible by live chat software. It functions much like a website plugin for instant messaging.
Once set up, visitors to your website may use the live chat widget to send messages to your customer service or sales representatives by clicking on the live chat icon. Then, in a chat window with two-way communication, your operators can respond.
Some live chat software systems can interface with your other brand communication channels, such as WhatsApp and Facebook Messenger, in addition to your website.
These solutions can gather discussions from each of these places and place them in a single inbox that you can control from the backend. Using a single interface, you may communicate with your clients on several platforms thanks to this.
What advantages can live chat programs offer?
There are many benefits to using live chat software, however the following are some of the more important ones:
The customer experience is enhanced. Customers who require assistance can use live chat rather of waiting for an email or in a call queue. They can start a dialogue right away and receive prompt responses to their queries. This prompt reaction time can significantly raise client satisfaction. In fact, 68% of users say they like how quickly chatbots answer, according to the most recent statistics on chatbot usage.
Lower the rate of cart abandonment. Offering a live chat option to your consumers can significantly lower cart abandonment rates and increase sales if you own an online store.
Increased conversion rates and sales. Live chat has been shown to increase conversion rates and sales. In fact, 61% of businesses cite this as being the biggest benefit of live chat software.
Reduce spending. Phone help is significantly more expensive than live chat. It may decrease the need for your sales and support staff, which could result in significant cost savings for your company.
24 hour lead generating. Your live chat chatbot can continue to gather contact information and respond to questions from website visitors even when your business is closed. Sales and support are available round-the-clock.
Lead eligibility. The top live chat software products can qualify your leads for you in addition to lead generation by gathering data on each prospect along with their contact information.
How do live chat and chatbots differ?
Chatbots are a human-to-AI communication channel, whereas live chat is a channel for human-to-human contact. Live chat allows users to communicate with sales and support representatives directly. They communicate through an AI-powered computer program that can mimic human speech while using chatbots.
To give customers the best experience possible, live chat and chatbots collaborate. Common questions can be answered by automated chatbot scripts, while more complicated questions can be routed to the appropriate live chat agent or team.
Check out our list of the top chatbot builders if you’re more interested in a chatbot than live chat software.
What distinguishes support desk software from live chat?
Live chat and help desk software have a lot in common, and the terms are sometimes used interchangeably.
Both serve as a means of conversing with clients and guests and responding to their inquiries. The primary distinction is that help desk software is primarily for managing support tickets, whereas live chat software often focuses solely on live chat (although all-in-one solutions frequently do both).
What WordPress live chat application is the best?
The best live chat software for WordPress is Chaport. The #1 item on this list has a specific WordPress plugin that you can use to quickly add the chat widget to your WordPress website.
Choosing the best live chat software for your business
This finishes our in-depth discussion of the top live chat programs. Still unsure about which option to select? Here is a summary of our top three suggestions:
The greatest live chat software overall is Chaport. It comes with all the essential instruments you need to provide help to your visitors, including live chat, a chatbot, and a knowledgebase, and strikes an outstanding balance between features and cost.
Another excellent choice that stands out for its broad integrations and cross-platform features is JivoChat. It may be used to help clients almost anywhere, including your website, Facebook, Instagram, WhatsApp, and other platforms.
The greatest full-stack live chat software is ActiveCampaign. It is a comprehensive marketing automation software program that also includes lead generating and nurturing capabilities, a CRM, an email marketing solution, and a live chat function.
Any of the aforementioned options are truly a good choice, so consider them all and pick the one that seems best for your company.
The bulk of the live chat programs on this list do, however, offer a free plan or a free trial if you’d prefer one of those. Good fortune!