Best Free Live chat software for websites will be discussed in this post. Customers are too impatient for long, irritating wait times for customer support services in the digital age. It’s no surprise that 79 percent of customers prefer live chat over any other form of customer service.
Because it blends real-time interactions with the capacity to provide instant assistance to customers, live chat is an effective online support service solution. Customers’ patience is no laughing matter, believe me. According to a Forrester survey, one out of every five customers is willing to cease using a product or service because of sluggish live chat response times.
Top12 Best Free Live Chat Software for Websites in 2022
Top12 Best Free Live Chat Software for Websites are explained here.
Yes, having a live chat option on your website is critical for customer retention and revenue growth.
So, what’s the catch? You’ll add one to your site.
The problem is that there are numerous live chat software options available, and the most of them are prohibitively expensive, especially for small organisations.
However, there are other no-code and free live chat software options. In this post, we’ve compiled a list of the 12 top free live chat software options for websites. Before we go in to the specifics of each software, let’s define live chat and its advantages.
If you want to get free to the point, go to the comparative section.
What is Live Chat Support, and how does it work?
Customers can conduct text-based online chats with support staff via live chat, which is a customer support channel. Customers can get instantaneous responses to their questions by embedding live chat windows on a company’s website.
Depending on the company’s precedences or working hours, live chat help can be provided by an AI or a human person via a small chat box.
Live chat help can be provided via a website or mobile messaging apps such as Facebook Messenger, WhatsApp, and SMS.
The “live” aspect of this channel of back-and-forth communication is one of the reasons why clients favour it. Unlike other help channels such as email, live chat usually gives clients with real-time assistance. Unlike email assistance, live chat allows you to receive immediate responses.
A speedy answer is something that every website visitor appreciates.
But don’t be fooled by the speed mania. Customers value high-quality help over speed 95% of the time.
Customers are concerned with whether you can fix their problem than with how quickly you respond. So, what’s the moral of the story?
Through live chat assistance, you can provide valuable solutions in a short amount of time.
You Should Be Aware of the Benefits of Live Chat
Positive word of mouth is a powerful tool for building brand loyalty and assisting businesses in their growth. What does that have to do with live chat, I almost hear you say? Customers, it appears, enjoy discussing their live chat experiences.
According to a research, 29% of customers who had a favourable live chat experience told others about it.
In addition, below are some of the advantages of using live chat as a customer service medium.
- Live chat caters to the changing needs of customers. Rather than calling, many prefer to text. Are you surprised to learn this? Neither do I.
- Live chat support is more idiomatic than email support; • Using live chat on the checkout page can minimise cart abandonment rates.
Solutions for Free Live Chat Software
Tidio is a website live chat software solution that allows you to communicate with visitors in real time. Tidio, like HubSpot, authorises you to construct chatbots to automate your communications. It also includes a lot of other features, such preset responses for speedy responses and a single shared inbox.
Tidio works with a variety of platforms, including Shopify, WordPress, and Wix. Tidio provides both premium and free plans. Its free plan is ideal for micro and small businesses because it provides for: • up to three chat operators, • unlimited chats with 100 unique visitors per month for chatbots. Also check supply chain management software
Tidio’s free package is remarkable in that it allows you to send 500 automated emails every month. Tidio can work with CRMs and email automation solutions to give your customers a personalised customer service experience.
Pros: • Excellent customer service • User-friendly and customisable UI • Simple setup
Cons: • Doesn’t allow for many triggers for a single bot • There are no on-site controls for changing the chatbox position
FreeChat is a live chat program that is entirely unrestricted and does not require any coding. Its main advantage is that it allows you to add live chat to your website without slowing it down.
- You can personalise and match your chat box and button to your site’s appearance exactly with its sleek and modern live chat designs.
- Incredibly simple to set up on your site in a matter of minutes.
- You may integrate your live chat with numerous social media platforms.
Provide rapid responses to your consumers and enhance customer retention without relying on expensive software solutions with our free live chat software solution.
Pros: • It’s incredibly simple to use and set up on your website • It’s ideal for small enterprises
- You may react to customer communications from your messaging apps, such as WhatsApp Business or Instagram, even when you’re on the go.
- For medium to gigantic businesses, it would be insufficient. In such scenario, I recommend using a paid live chat software like Intercom, or you can check through our list to choose a solution that is more appropriate for your company’s size.
Incoming chats are logged to customers’ contact profiles using HubSpot’s live chat software, which is included as part of HubSpot’s CRM. Your team can then search into recurring client complaints and propose various remedies.
If you use HubSpot’s CRM, it’s an ideal free live chat solution. If you don’t already use its CRM, you may sign up for a free account and acquire a bespoke live chat widget for your website.
It also comes with features like: • Custom branding • Bots
- Personalized welcome messages
- Responses that have been pre-programmed.
HubSpot offers a chatbot builder that allows you to keep your live chat open even while you’re not working.
Cons: Without an upgrade, personalization is limited. You can change the colour of your chat widget and remove the HubSpot logo if you upgrade.
- Branding for HubSpot
Respond.io is a business messaging platform that lets your customers contact you through any channel they want. Customers can also send you messages using Respond.io live chat on your website or social media accounts.
This live chat software gives your staff a 360-degree picture of your consumer base. You may acquire a better understanding of each client profile by using omnichannel chat history, contact import, and real-time analytics.
Respond.io has an AI function called “Smart Replies” that informs your chatbot responses. Smart responses allow for speedier communication and troubleshooting of reoccurring issues based on repeated questions.
Respond.io offers both free and premium plans for its live chat software. • 5 team members • Up to 100 contacts in the everlasting free plan
- Messages are unlimited
- Access to all channels
Cons: • Lacks functionalities when compared to • Does not have a mobile app; only works on a PC
G2 5 out of 5 (2 reviews)
You can see which team member responded to a customer in real time by monitoring consumer behaviour. Other aspects of Tawk.to’s live chat software include:
- Tawk.to has IOS & Android apps so you can chat with clients from your mobile device • Tawk.to has localised messaging so you can chat with overseas consumers in your own language.
- Pre-recorded messages
Pros: • Track the user’s position, activity, clicks, and so on.
- It’s browser-based, so you won’t have to download any software • It has a lot of customising options
Cons: • Inconsistent notifications • For some users, it’s tough to interface with websites and set up.
Smartsupp is a wonderful alternative for managing multiple channels in one spot. You can also answer to your clients’ emails, chats, & Facebook messages all in one location with our live chat software.
It also comes with a smartphone app for chatting with consumers on the go. Smartsupp offers a file-sharing tool that allows you to share a photo or document by dragging and dropping it.
It also features a chatbot that can deliver clients customised messages. The video recording feature of Smartsupp, which captures visitor actions, is another notable feature. Also check Campaign Management Software
It offers both a free & premium plan. • 3 agents are included in the free plan (Live chat agents are the customer service team employees who answer chats.)
- An infinite number of webpages • Three chatbots • All of the essential features
Pros: • Ability to send an email when a user leaves a chat session • User-friendly UI • User sessions are recorded on screen • Has a mobile app
Cons: • Some customers have claimed that notifications on the Android app may not always appear.
- The free edition does not allow you to establish up office hours.
Crisp.Chat is a live chat software that uses a shared inbox feature to bring all of your channels together. You may construct chatbot situations, GIFs and video previews, and file sharing scenarios.
Crisp.Chat also allows you to connect your live chat to social media platforms like Facebook Messenger and Twitter. What drew our interest was their CrispyBird function, which is a game that keeps your clients entertained while they wait for your response.
Apart from these functions, LiveTranslate allows you to translate your communications in real time.
There are both free & commercial versions of this live chat software. The Forever Free plan is ideal for personal websites and anyone who simply wishes to engage with consumers via live chat. It includes: • two seats • a team mailbox • mobile apps
Pros: • Has a mobile app • Excellent synchronisation between online, desktop, and mobile apps
Users have mentioned the following drawbacks: • There is no possibility to have different discussions with the same customer; • The free plan’s message history is limited to 30 days.
- Integrations with services like PipeDrive caused problems for some users and didn’t perform well.
‘4.5 out of 5 stars on Capterra.
JivoChat, the most popular mobile customer service software on the App Store, allows support staff to manage discussions from a variety of channels, including websites, emails, Telegram, Facebook, and WhatsApp. Other interesting aspects JivoChat provides the following services:
- Chats that are color-coded
- A sneak peek at a message • Canned responses • Hotkeys
- chat that is proactive
The free basic edition is limited to the first five agents, but it includes access to unlimited websites and conversations.
- Under certain conditions, provides visitor information (location, name, and email address); • Callback feature; • Ability to see what users type before they click “send”
Cons: • Customers who leave the chat after stating it are unable to be contacted • SMS features are limited
- The frequency with which the chat box appears on the webpage may become irritating to users.
4.5 out of 5 stars on Capterra.
Chatra is a live chat software that allows you to automatically start conversations with website visitors. It includes features such as read receipts and typing indications that let consumers know when you’re replying.
Chatra offers an offline chat widget, which is a unique feature. Customers will know that your team is busy and that they will hear from you soon if they use an offline chat widget.
Chatra offers a free plan for life as well as paid plans with additional features.
Pros: • Its mobile app is excellent.
- Allows you to connect with customers via email and Facebook • Adding Chatra to your website is simple and quick
- Small enterprises will benefit from the free version.
Cons: • The chat can lag at times.
- Doesn’t allow HTML in messages • Can’t send chat transcripts manually
Capterra’s rating is 4.8 out of 10 stars.
OnWebChat is a live chat service designed to improve customer happiness. File sharing, shortcuts, and typing insights are just a few of the features. You can keep track of your customers in real time and keep a customer knowledge base. To chat on the move, it only has an Android app.
The free plan includes: • 100 talks per month • 1-year chat history • Visitor monitoring • Shortcuts, speech to text
It’s worth noting that there aren’t many people who have used and reviewed this tool. You can still give it a try if you like their offerings and services.
Userlike offers both free and premium live chat software options. One widget and one seat are included in the free plan. Its web and mobile live chat windows include features such as image and video capabilities, feedback choices, and conversation labelling.
You can better organise discussions by marking them with subjects using conversation tagging. Another valuable characteristic is the ability to create prefabricated responses to frequently asked topics.
Pros: • Live chat on Messsenger, WhatsApp, and other platforms
- Options for integrating with other tools such as Pipedrive, Salesforce, and Slack
- Best-in-class user interface
Cons: • Broken chat sessions • When you close the chat window, the operator is unable to deliver the message back to the user. • No smartphone app
Capterra’s rating is 4.6 out of 5 stars.
Agents can have many simultaneous chat conversations with MyLiveChat. Separate room tabs are used for each session. Also check endpoint protection software
You can add your company logo and agent photo to the visitor popup messenger, which is useful for connecting the live chat to your brand image.
A spell checker is also available in MyLiveChat to help you avoid spelling errors. The proactive chat function is a standout feature that allows you to start a one-on-one chat with your website visitors. • Typing indicator • File transfer • Firewall support • Geo location • Multi-language support • Canned responses are among the other features.
Pros: • Simple to deploy • Ability to set working hours
Cons: • Lacks sufficient product onboarding • Inability to modify the chat button in the free edition • Unhelpful customer support
4.4 out of 5 stars on Capterra
So, which free live chat software is best for my website?
Having live chat help on your website boosts your brand’s credibility significantly. However, if you are just starting out or have a tiny firm, even the most well-known live chat software can be prohibitively expensive.
There’s no need to be concerned. With free software, you may still provide real-time help to your consumers. Tawk.to or Tidio are the two options I propose. Many website owners have tried and employed both.
FreeChat is also an excellent option if your business is primarily focused on social platforms like WhatsApp business, Instagram, Facebook, and so on.
I would recommend using a strong premium solution like Intercom, Zendesk, or Pure Chat for websites with significant traffic.